My restaurant is not the busiest restaurant, but like any food establishment we get busy sometimes. We only have one station on which we can make food, and it's visible to customers. We also have a screen that shows the orders we need to make, and how long they've been waiting. But because we only have one station, things can go kind of slow sometimes. If one person gets confused, they all kind of do.
Unfortunately, our priority is low service times at the drive-thru, so sometimes counter takes back-seat for a couple of minutes. I'm not saying this is ideal, but it's how we're run. "GET THAT WINDOW TIME DOWN TO 60 SECONDS OR ELSE!" But counter time can be at like 3 minutes.
It always seems that when we get hit in drive-thru, moments later we get hit up front, which is what happened today. Considering that you can see the food station, and the screen where the orders pop up, it astonishes me how angry people get sometimes when obviously there is going to be a wait. Why should you get your food before the guy that came in ten minutes ago?
If you walk in, and you can clearly see a group of people all off to the side and all with receipts in their hands, that probably means they're waiting for their order and that yours is not at the top of our list... or screen, because the screen is completely full of other orders. You should also clearly be able to see the food station and the fact that it is piled with tacos and burritos and other food items. And you should be able to see the three or four people trying to squeeze themselves onto this station to try and make sure your food gets to you. This means WE ARE TRYING. CALM DOWN. If you had to be somewhere in 5 minutes, you probably should have turned around when you saw the line.
Thank you for your patience, have a nice day.
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