False Advertising

For my company, there are commercials that are run for our promotions. Most of the time it lasts for about a month or two, but sometimes they are run long after the promotion ends. Like this week, a guy came in and ordered about $20 worth of food, then started asking about a promotional item that we used to have. He insisted on just recently seeing the commercial for it, so that meant we still had to have it. I wish that could make it true, but alas, it could not and I could not give him the food he desired. He got angry and left without any of his food, which my crew members had already started making and had to throw out.

Our registers get automatic updates every time we get a new item. Sometimes they take off some old keys to put on some new keys. This is the case most of the time. They also auto ship us these specialty things, such as sauces, breads/tortillas, or meats, and auto stop shipping them when it's over. So even if I had wanted to make the item that the gentleman ordered, it is impossible.

Like right now we have a deal where you can get three items and a drink for five dollars (plus tax, of course). This is a promotion. In a couple of weeks, it will go back up to $5.49 (plus tax, of course) and I will undoubtedly get a lot of angry customers who will insist that the commercial is still running, and that they should get a discount. The problem is not that I don't want to give them their food for only five dollars, it's that I can't. I do not have the ability. I would much rather do that than spend five minutes arguing with you. But that will not change anything.

So, moral of the story....... Don't believe everything you see on TV. Also, if you have questions about an item, ask about it before you order the rest of your food.