Read the Menu

Our menu boards are mostly pictures. This is to make it easier for you guys (the customers) to order. It's a picture, and then the name of the item. There's not a long list describing what the item is, so if you have any questions about the item... ASK US. We cannot read your minds. This is how a lot of orders end up wrong. The customer sees the picture of the food they want, isn't sure what's in it but doesn't ask, and then is unsatisfied with the item. THAT IS NOT MY FAULT.

And when you do ask about the ingredients, please for Pete's-sake LISTEN. 

To be fair, sometimes menu boards can be confusing. Especially in drive thru. There's so many things to look and at so little time (or at least we hope you won't sit there and stare at it for ten minutes). If you don't read the menu board correctly (and if you don't ask questions), it can cause a lot of confusion. We just had two incidents today where this occurred. The first one was through drive thru. The customer ordered a combo number 10. They got to the window, paid for their food and drove off. A few minutes later, they came inside stating that their order was incorrect. They said they ordered a number ten, the ten tacos. Now... the number 10 is not ten tacos - it is two tacos, one specialty item, and one large drink, which is clearly pictured on the menu board. We DO have a meal called a Grande Meal which is ten tacos, and is also clearly pictured (and labeled) on the menu board. But the Grande Meal and the Number 10 are not the same thing. It's not even in the same spot anymore in order to avoid this exact situation. 

The second incident occurred in the dining room. A pair of fellows (father and older son, it looked like) began placing their order. When it came the son's turn to order, he pointed at the menu board and asked for a combo number 3 (which is three taco supremes). When prompted with the question "Would you like hard shell or soft shell tacos," he responded with "Soft," which insinuates that he knew what he was ordering, and that there was more than one of it. After receiving their order, they immediately claimed something was amiss. It was the son's order that was wrong. He had wanted our MEAL DEAL number 3, which is something entirely different than the combo. The MEAL DEAL number 3 only comes with one specialty item (notice that's singular, not plural) and a bag of chips. There is no option to change it to either crunchy or soft because of what the item is, so when we asked him about crunchy or soft tacos, it should've sent up a red flag in his head. AND THERE'S A PICTURE OF IT.  Also, being as we're on the other side of the counter, we cannot see what you're pointing at. We can guess and we can ask questions, but that's about all we can do short of walking into the lobby like a fool to see what the hell you're talking about. Pointing harder and making a face is not going to help the situation. And talking to us like we're stupid makes it worse.

AND THEN there's the people who act like they know the menu better than we do. Listen here bub, I've been doing this day in and day out for three years, how are you really going to talk to me like that?

Today in drive-thru:

Customer: "Can I have a number seven, chicken?"

Me: "Sure! Would you like a hard or soft taco with that?"

Customer, with attitude: "I said a number seven chicken quesadilla."

Me: "....... The number seven is a chicken quesadilla with a taco on the side...."

Customer: "Oh."