There's almost nothing that can get me angry quite as quickly as when a customer doesn't let me finish speaking before pulling away from the menu board. Even though it probably shouldn't, it absolutely frustrates me to no end that people can be that inconsiderate about something so simple. And you know what? There's a unnecessarily large amount of rude people that come through my drive thru.
Maybe it's because I say the same things 300 times a day, but I feel the necessity to finish my spiel, and someone driving away keeps me from doing that. Like, it makes me feel incomplete, almost. So I'll often end up finishing lamely to myself, or finishing it angrily and putting a little extra ice in their drink.
Maybe it's because I say the same things 300 times a day, but I feel the necessity to finish my spiel, and someone driving away keeps me from doing that. Like, it makes me feel incomplete, almost. So I'll often end up finishing lamely to myself, or finishing it angrily and putting a little extra ice in their drink.
Sometimes it's unintentional (like maybe their foot slid off the brake and they rolled just far enough forward to be off of our menu pad), but most of the time people just don't care enough to let me finish. I know it feels like a lot of unnecessary questions, but in reality it's only a couple extra seconds, and if you actually listened you'd hear that I'm trying to be polite and make sure your order is correct. Also most off the questions I ask are because I have to, and I get in trouble when I don't.
Example: My boss's boss stopped by a couple of weeks ago to help because we were shorthanded. Before he left he kind of observed each person to see if they were doing their job correctly. I was feeling pretty confident because I'm pretty darn good at my job (if I do say so myself).
But I digress. As he was watching me take an order I could tell the driver was about to take off if I didn't hurry it up. So I skipped a couple of questions so I was able to finish my sentence. He coached me on how I should always ask this question and always offer a drink and told me that I should know this. I tried to explain my frustration with people who drove off and how I tried to prevent that. I don't think he believed me, so I accepted his criticism and he walked away to observe some one else.
Next car comes and I ask all the right questions except guess what? The car drives off before I'm done. Lolirony.
And if that's not enough, there's the people who come through on their phones. I tell ya, don't even get me started. Like clearly my time and the things I have to say are not nearly important enough to warrant any more of your attention than the few words you throw my way like table scraps to a begging puppy. UGH.
But I digress. As he was watching me take an order I could tell the driver was about to take off if I didn't hurry it up. So I skipped a couple of questions so I was able to finish my sentence. He coached me on how I should always ask this question and always offer a drink and told me that I should know this. I tried to explain my frustration with people who drove off and how I tried to prevent that. I don't think he believed me, so I accepted his criticism and he walked away to observe some one else.
Next car comes and I ask all the right questions except guess what? The car drives off before I'm done. Lolirony.
And if that's not enough, there's the people who come through on their phones. I tell ya, don't even get me started. Like clearly my time and the things I have to say are not nearly important enough to warrant any more of your attention than the few words you throw my way like table scraps to a begging puppy. UGH.
/endrant.
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